HerkuTrack®

425.00

HerkuTrack® – online feed-back analysis software specially designed to know where to improve.

  • Custom tailored and statistically verified questionnaire
  • Instant feedback visualization
  • Continuous monitoring of results on 6 layers
  • Data analysis in 6 clicks to know exactly where to improve the business
  • 24/7 online access from all of your devices

Category:

Description

Pricelist HerkuTrack®

Basic

Professional

Team

Corporate

Price per user per month when billed annually. By monthly billing, prices are 20% higher.

$39/€36

$189/€179

$449/€425

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Number of users

1

6

15

Number of respondents (max)

5

50

200

Unlimited

Number of questionnaires (max)

1

2

4

Unlimited

Number of teams (max)

2

5

10

Unlimited

Support

Email

Email

Phone/email

Dedicated, Phone/email/on-site

Option: Statistical validation of questionnaires

$499/379

per questionnaire

$499/379

per questionnaire

$499/379

per questionnaire

Included

Expert advise on how to improve

Quarterly

Monthly

The problem with customer- or employee satisfaction measurements is that you do not know where exactly you need improvements and how to do it. And if you improve the business process, your measurements on satisfaction is too low in frequency, therefore you do not get immediate assurance that improvements are made.

If your customers or employees are divided in regions, departments and groups you would like to visualize the feedback result according to this structure to be able to make comparison of performance and to drill down to the core problem.

With HerkuTrack® you are able to measure stakeholders feedback on a continuous way and not only periodically. You are able ask the right and relevant questions for your unique business or unit, instead of a pre-defined set of a bureau. You also can get your questionnaire statistically tested using Lean Six Sigma Measurement System Analysis to avoid biased results.

HerkuTrack® collects your feedback via online forms and the results are immediately plotted on the graphs showing the trend.

Due to its structured data set-up, you can easily drill down from the overall results to the lower layers of data to compare results per eg. regions, locations, teams, etc. This visualization helps you and your team to focus on improving where it is needed the most. Because you can drill down to the individual responses, you can easily spot the pain points and can judge the magnitude of the situation (only 1 respondent or more having the same dissatisfaction on a certain area).

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